Before placing an order

Frequently asked questions

Is the real thing the same as the picture?

All pictures in our store are taken by professional photographers, and 100% of the actual objects are consistent with the pictures, so you can rest assured.

Is there any color difference in the picture?

Due to reasons such as shooting light, there may be some natural color difference, but it will not affect the overall appearance. Please refer to the actual product. Color difference in online shopping is inevitable. Those who cannot accept this should be careful when purchasing.

Is the packaging the same as the genuine product in the store?

The matching packaging dust bag, certificate, instruction manual, birth card, tag, gift bag, etc. are all the same as the counter. Note: The packaging will be slightly different for different products. Please consult customer service for details.

Is the quality good? How is the workmanship? What level?

The products sold in this store are of the highest quality on the market, processed in foreign factories. No matter in terms of material, workmanship or packaging, they are almost comparable to the genuine products in the counter. They are very tasteful whether for personal use or as gifts.

Can the price be further discounted?

Our store has special offers from time to time, and there are more preferential policies, so please stay tuned.

 

Payment Issues

Frequently asked questions

What payment methods do you accept?

We currently support Alipay, WeChat, bank card transfer and other mainstream domestic payment methods, and only support PayPal payment internationally. Please contact us to provide the payment number

Is my payment information safe?

Yes, your payment information is safe. We use [security measures such as SSL encryption] to protect your data.

Can I use a promotional code?

Yes, you can use a coupon code during checkout. Simply enter the code in the designated field.

What happens if my payment fails?

If your payment fails, you will be notified and given the option to try again or select another payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

 

About Returns

Frequently asked questions

Can I return or exchange items?

If you are not satisfied with the purchased goods, as long as the packaging and goods are not damaged and keep the state when sold, you can contact our store within 7 days to exchange any goods of equal value or refund. However, all opened and used goods are not returnable.

Who pays for return shipping?

If the product does not have any quality issues, the customer shall bear the shipping costs for returning the product; if it is determined to be a quality issue, we shall bear the return shipping costs.

Can I exchange my product?

Yes, you can exchange your item for a different size or color. Please contact our customer support team for assistance.