7 days no reason return

Quality assurance, 7 days unconditional return

Within 7 days from the date the customer signs for the goods, if you are not satisfied with the goods, the soulreplica.shop will provide unconditional return and exchange service.

To process a return request:

Under the premise of not affecting secondary sales, the outer packaging, accessories, tags, etc. of the goods are authorized; the goods have not been used, washed, damaged, processed, etc.

How to process a return:

1. Please contact our online customer service before returning the goods, and our after-sales staff will review the application for return;

WhatsApp: +8613410791848
Email:info@soulreplica.shop

2. After passing the review, the official after-sales staff of the World Famous Leather Goods Direct Sales Network will be informed of the specific return method (return address, consignee, return path);

3. After you receive the returned goods, we will conduct quality inspection and return or exchange (exchange or refund);

4. The protective plastic film inside the bag must not be packed, otherwise it will be regarded as used goods and no return or exchange will be given;

– When returning a product, please be sure to send back all the accessories of the package (packaging bags, plastic packaging paper, gifts, etc.), and be sure to fill in the small note to inform your name, order return number, refund account number, etc., so that the refund can be processed as quickly as possible;

– After the return and review, the refund will be processed within 1 to 3 working days. Unfortunately, it cannot be processed at any time as required by the user.

Return Instructions:

1. The shipping cost for quality issues will be borne by our store, and the round-trip shipping cost and handling fees for non-quality issues will be borne by the buyer.

2. Due to the lighting during shooting, there may be a slight color difference between the product image and the actual product, which is not a quality issue;

3. This store does not accept returns or exchanges for products that are on special promotion, not due to quality issues, have incomplete purchase orders, or other products that do not comply with our return or exchange policy.

4. Regarding the strict definition of quality issues, compared with industry standards and facts, handmade products cannot reach the level of perfection. Problems caused by improper use, abnormal deformation and damage, or improper maintenance are not considered quality issues.

Watch return instructions:

Watches are classified as “high-end special products”. We do not provide returns or exchanges once they have been used or unless there are quality issues.

Warm reminder, no return or exchange will be accepted in the following situations:

1. Used goods, damaged goods, or contaminated goods

2. Normal wear and tear and aging [such as scratches on the surface; changes in color and/or changes in non-metallic materials (such as barium, fiber and rubber) straps or bracelets; loss of electroplating]

3. Products with quality problems due to abnormal use/fainting, gravity, carelessness, negligence, accidents (sudden impact, knocking, scratches, squeezing, surface perception and others) and storage

4. The product and its accessories (box, certificate, tag, etc.) are incomplete or damaged

5. Fatigue and non-quality problems that occur during the use of the product;

6. Due to shooting and angle issues, there may be slight color differences in the pictures on the website. Please check the actual effect when purchasing. No returns will be given if the above problems occur.

Refund method:

We will refund you via Alipay, paypal, bank transfer, etc.