Terms and Conditions of Use

Welcome to the https://soulreplica.shop/ e-commerce website (hereinafter referred to as the “Website”). Please read these Terms and Conditions of Use (hereinafter referred to as the “Terms”) carefully before using this Website. By using this Website, you agree to be bound by these Terms. If you do not agree to any of the terms, please stop using this Website.

1. Account Registration and Use

1. Registration Obligations : When registering an account on this website, you should provide true, accurate, complete and up-to-date personal information, including but not limited to name, email address, mobile phone number, password, etc. You are responsible for keeping your account information and password properly and not disclosing them to any third party. This website is not responsible for any loss or damage caused by your failure to keep your account information properly.
2. Account Usage Restrictions : You may only use your account to conduct legitimate purchases and other operations related to this website. You may not use your account to conduct any illegal, fraudulent, infringing, or other acts that violate these Terms, including but not limited to false orders, malicious reviews, infringement of others’ intellectual property rights, etc. This website reserves the right to terminate your account at any time if we find that you have violated the provisions of these Terms.

2. Product Information and Purchase

1. Accuracy of Product Information : This website strives to ensure the accuracy and completeness of the product information displayed (including but not limited to product names, images, descriptions, prices, specifications, etc.). However, since product information may change due to changes in suppliers, inventory or other reasons, we cannot guarantee that product information is always completely accurate. Please check the product information carefully before placing an order to purchase the product. If you have any questions about the product information, please contact our customer service team before placing an order.
2. Order generation and confirmation : When you select a product on this website and submit an order, you will receive an order confirmation message, which contains your order details, product price, shipping cost, estimated delivery time, etc. Order confirmation information does not mean that this website has accepted your order, but only means that we have received your order request. This website has the right to review your order before shipment. If we find any problems with your order (such as out of stock, wrong price, incomplete information, etc.), we will contact you and negotiate a solution. If we cannot reach an agreement with you or cannot resolve the order problem, this website has the right to cancel your order and refund the amount you have paid.
3. Price and Payment : The prices of the goods are indicated on this website and may change due to promotional activities, market changes or other reasons. When you place an order, the price displayed on the order page is the price you should pay. This website accepts a variety of payment methods, such as credit cards, debit cards, third-party payment platforms, etc. You should complete the payment operation according to the payment process of this website. During the payment process, you should ensure that the payment information provided is accurate and comply with the regulations of the relevant payment institutions. If your payment information is incorrect or you violate the payment regulations, resulting in payment failure or other problems, this website is not responsible.

3. Delivery and Logistics

1. Delivery Time : This website will try its best to deliver the goods according to the estimated delivery time in the order confirmation information. However, due to various unforeseen circumstances (such as weather, traffic, customs, etc.) during the logistics transportation process, the delivery time may be delayed. We will promptly notify you of changes in the delivery time and assist you in checking the logistics status of your order.
2. Delivery location : The goods will be delivered to the delivery address you provide in the order. Please ensure that the delivery address is accurate. If the goods cannot be delivered or are delayed due to the wrong delivery address you provide, this website will not be responsible.
3. Logistics responsibility : This website will select a suitable logistics company to be responsible for the transportation of the goods. After the goods are delivered to the logistics company, the risks and responsibilities in the logistics process will be borne by the logistics company. If the goods are damaged or lost during transportation, you should contact the logistics company in time and make a claim in accordance with the regulations of the logistics company. This website will assist you in handling communication and coordination matters with the logistics company.

4. After-sales service

1. Return and Exchange Policy : You have the right to apply for a return or exchange if it complies with the return and exchange policy of this website. The specific content of the return and exchange policy can be found on the “After-Sales Service” page of this website. In general, you should apply for a return or exchange within a certain period of time after receiving the goods (such as 7 days or 15 days, the specific period depends on the category of the goods), and ensure that the goods remain in their original condition, unused and the packaging is intact. This website will review your return or exchange application after receiving it. If the review is passed, we will handle the return or exchange procedures for you and bear the corresponding expenses (such as shipping costs). If your return or exchange application does not comply with the policy provisions, this website has the right to reject your application.
2. Quality Assurance : All products sold on this website are guaranteed to have the corresponding quality. The duration and scope of the quality assurance depends on the type and brand of the product. During the quality assurance period, if there is any quality problem with the product, you can contact the customer service team of this website and we will assist you in solving the problem, including but not limited to providing repair, replacement or return services.

V. Intellectual Property

1. Website Content Intellectual Property : All content on this website (including but not limited to text, pictures, graphics, logos, audio, video, software, programs, etc.) is protected by intellectual property laws, and the ownership belongs to this website or the relevant rights holders. Without the written permission of this website or the relevant rights holders, you may not use, copy, disseminate, modify, adapt, translate, distribute, display or create derivative works without authorization.
2. Intellectual Property Rights of Goods : The goods sold on this website may involve various intellectual property rights, such as trademark rights, patent rights, copyrights, etc. You should respect the intellectual property rights of the goods and shall not engage in any acts that infringe the intellectual property rights of the goods. If you have any questions or complaints about the intellectual property rights of the goods, please contact the customer service team of this website and we will assist you in handling the relevant matters.

VI. Limitation of Liability and Disclaimer

1. Limitation of liability : In any case, this website shall not be liable for direct, indirect, incidental, special, punitive or other forms of damages (including but not limited to loss of profits, business interruption, data loss, equipment damage, etc.) arising from your use of this website, unless such damages are caused by the intentional or gross negligence of this website. In any case, the total amount of compensation liability of this website to you shall not exceed the amount you paid for the goods purchased on this website.
2. Disclaimer : This website does not guarantee that the service of this website will be uninterrupted, error-free or bug-free, nor does it guarantee that this website will be able to meet all your needs or expectations. This website is not responsible for service interruptions or other problems caused by force majeure (such as natural disasters, wars, government actions, network failures, hacker attacks, etc.). This website is not responsible for any problems caused by your use of third-party services (such as logistics companies, payment institutions, etc.), unless this website is at fault in selecting third-party service providers.

VII. Changes and Termination of Terms

1. Changes to Terms : This website has the right to modify these terms in accordance with the needs of business development or changes in laws and regulations. The modified terms will be published on this website and will take effect from the date of publication. Your continued use of this website after the terms have been changed will constitute your agreement to be bound by the modified terms. If you do not agree to the modified terms, you should stop using this website.
2. Termination of Terms : This website has the right to terminate these Terms at any time if we believe that you have violated the provisions of these Terms or need to terminate these Terms for other reasons (such as business adjustments, changes in laws and regulations, etc.). After the termination of the terms, you will no longer have the right to use the services of this website, but this website still has the right to retain your personal information and related records to meet legal requirements or other reasonable purposes.

8. Dispute Resolution

1. If any dispute arises between you and this website, it should be resolved through friendly negotiation first. If the negotiation fails, both parties agree to submit the dispute to the People’s Court with jurisdiction for litigation.

The right of interpretation of these Terms and Conditions of Use belongs to https://soulreplica.shop/ and shall take effect from the date of publication.